Financial Support Directory
You are not alone. We are here to help.
During challenging times, making financial decisions can feel overwhelming. There’s support and services available to help you.
We’ve put together a Financial Support Directory for mortgage holders, investors and small businesses with as much information as possible and contact information for each lender below:
Lender | Customer Support | Business Support | Web link – financial hardship | Web link – COVID-19 support |
AMMF | 1300 651 982 | |||
AMP | 1300 130 191 | 13 30 30 | Financial hardship | COVID-19 |
ANZ | 1800 252 845 1800 351 548 (COVID) | 1800 252 845 | Financial hardship | COVID-19 |
Auswide Bank | 1300 077 969 | COVID-19 | ||
Bank of China | 1800 095 566 | 1800 095 566 | Financial hardship | |
Bank of Melbourne | 1300 630 266 | 1300 630 266 | Financial hardship | COVID-19 personal COVID-19 business |
Bank of Queensland | 1300 557 272 | 1800 079 866 | Financial hardship | COVID-19 |
Bank SA | 1300 369 415 | 1800 679 461 | Financial hardship | COVID-19 |
Bankwest | 1300 134 107 | 137 000 | Financial hardship | COVID-19 |
Bendigo & Adelaide Bank | 1300 652 146 | 1300 652 146 | Financial hardship | COVID-19 |
Better Choice Home Loans | 1300 334 336 | |||
Bluebay Home Loans | 1300 258 229 | Financial hardship | ||
Bluestone | 132 583 | Financial hardship | COVID-19 | |
BT Financial Group | 1300 553 764 | Financial hardship | ||
Capital Finance | 1300 300 309 | COVID-19 | ||
CHL Advance | 1300 781 043 | Financial hardship | ||
CHL Essentials | 1300 543 558 | Financial hardship | ||
CHL Select | 1300 650 259 | Financial hardship | ||
CHL Solutions | 1800 356 383 | Financial hardship | ||
CHL Smart Options | 1300 368 908 | Financial hardship | ||
Citibank | 1800 722 879 | 1800 722 879 | Financial hardship | COVID-19 |
Commonwealth Bank | 1300 720 814 | 13 26 07 | Financial hardship | COVID-19 |
First Mac | 131 220 (option 3) | |||
Gateway Bank | 1300 302 474 | Financial hardship | ||
Heritage Bank | 131 422 (24/7 hotline) | Financial hardship | COVID-19 | |
HomeStart Finance | 1300 636 878 | Financial hardship | COVID-19 | |
IMB Bank | ||||
ING | 1300 349 166 | 133 464 | Financial hardship | |
Judo Bank | 135 836 | COVID-19 | ||
Keystart Home Loans | 1300 578 278 | Financial hardship | COVID-19 | |
La Trobe Financial | 138 010 | |||
Latitude Financial Services | 1800 220 718 | Financial hardship | ||
LJ Hooker Home Loans | 1300 515 200 | |||
Loan Ave | 1300 562 628 | |||
Macquarie Bank | 1300 363 330 | 1800 620 673 | Financial hardship | COVID-19 |
ME Bank | 131 563 | Financial hardship | COVID-19 | |
Metro Finance | 1300 362 627 | |||
MKM Capital | 1300 762 621 | |||
My State | 13 80 01 | COVID-19 | ||
NAB | 1800 701 599 132 265 (home loan) | 131 012 | Financial hardship | COVID-19 personal COVID-19 business |
Newcastle Permanent | 131 987 | COVID-19 | ||
OnDeck | 1800 018 509 | |||
P & N Bank |
13 25 77
|
Financial hardship | COVID-19 | |
Paramount Mortgage Services | 1300 799 399 | |||
Pepper Money | 1800 356 383 | Financial hardship | COVID-19 | |
Prospa | Email here | |||
Resimac | 1300 793 741 | Financial hardship | COVID-19 | |
St. George Bank | 1800 629 795 | 1800 629 795 | Financial hardship | COVID-19 |
Suncorp Bank | 1800 225 223 | 1800 225 223 | Financial hardship | COVID-19 |
Teachers Mutual | 131 221 1800 862 265 (COVID) | Financial hardship | COVID-19 | |
Thorn Business Financial | 1800 623 611 | Email here | ||
Virgin Money | 1800 701 997 | Financial hardship | ||
Westpac | 1800 067 497 132 032 (personal) | 1800 067 497 132 142 | Financial hardship | COVID-19 |
Please be aware that due to the COVID-19 Pandemic, there is increased demand on the banks call centres for support and, and call wait times will be extended. Your patience is required.
Alternatively, some banks and lenders are offering online help with registered call back requests. Please refer to their websites in the table further details.
Need more support?
You can access free independent counselling and advice from a Financial Counsellor from anywhere in Australia. For a comprehensive listing of Financial Counsellors, please visit the National Debt Helpline website here
You may find the following websites helpful, which provide information on managing your money, and more importantly, mental health:
DISCLAIMER: This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. The information contained may not be current or complete, or may not remain current or complete, and therefore under no circumstances should be relied upon. It is your responsibility to assess and verify the accuracy, currency, completeness and reliability of the information and whether it applies in your individual circumstances. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. No warranty or representations as to its accuracy or completeness are provided. We are not liable to your or any other person for loss, damage or injury arising from the use of, or reliance on, this information, including but not limited to loss suffered in connection with incorrect or out of date information.